Here are the terms and conditions that apply to your booking.
When make a booking with Tejo Homes all guests are committing to everything that is contained in this Terms and Conditions document , so please read it carefully and check for updates in every booking.
Specific Conditions
In addition to these general terms and conditions, there are specific policies relating to individual apartments and their surroundings.
Pre-Check-In
After booking an apartment, the guest will receive an e-mail and/or a text message from Tejo Homes confirming the reservation and explaining the reservation details.
The guest will have to provide information about the check in and check out dates, full name, phone number and the confirmation on the number of total guests.
Arrival and Check-In
Unless otherwise agreed, check-in time stands between 2pm until 8pm.
For apartments outside of Lisbon: guests must call our office phone number at least 45 minutes before arriving at the apartment’s front door. All contacts will be supplied after the booking confirmation. We cannot assume any responsibility if the guest fails to call in advance.
Due payments - Any payments due must be paid to the Tejo Homes staff in cash (euros) upon arrival. The Tejo Homes staff member has the right to cancel the reservation if guest refuses to pay the amount due at check-in.
Late check-in - Any check in done after 8pm. Guests must pay a 15€ fee for late check in requests.
Portuguese Tourist Tax (applies to Lisbon apartments only)
Please note that a city tax of two euros per person, per night is not included in the total price, therefore it must be paid on arrival, in cash.
This tax is charged to guests aged 13 and older.
Apartment Keys
Unless otherwise agreed, check-in will be after 2:00 pm and until 8:00pm.
Lost Keys (price per key) - 30€
Emergency staff visit (between 8:00am and 11:00pm) - 0€
Emergency staff visit (between 11:00pm and 8:00am) - 15€
Hiring a locksmith service - The guest will be responsible for the full fee charged by the service provider.
The service provider’s fee is based upon the complexity, materials, time spent and other variables.
Please be advised that it may take up to 45 minutes for our staff to arrive in order to assess the situation and take action.
Guests must return all keys on departure. They should leave them on top of the main table of the apartment (and never at the door).
Apartment Appliances and Amenities
All of the apartment’s appliances and amenities are described on the apartments page.
Maintenance and Special Requests
Any and all problems inside the apartment (e.g. electric problems, equipment malfunction, water leaks), must be reported to our email or telephone immediately. Depending on the problem, the resolution might take up to 72 hours or more if it depends on third party services.
While respecting the reasonable privacy of the guests, Tejo Homes is allowed to access the property at all times if necessary, for inspections, repairs, and emergencies.
Extra beds and baby cribs can be requested in advance but are limited to availability at that time.
Guest House Rules
APPLIANCES AND DEVICES - If an appliance does not work, or the guests are not sure about how to use any device in the house, guest should contact the Tejo Homes team.
CLEANING - The apartment will be clean before the guest’s arrival.
Tejo Homes provides one set of towels for person, bed linens and a sample of hand soap and shampoo for each reservation. Additional cleaning services and products, including a change of sheets and towels, are available by request for an additional fee.
Guests do not have to clean the apartment at check-out. Tejo Homes asks the guests to leave the apartment neat and tidy, as well as take out the rubbish so that we can better welcome the next guest promptly.
Please do not leave the rubbish outside the door of the apartment or outside the door of the building. Use the rubbish bins located on the street, that are provided for that purpose.
PETS - It is not allowed pets (of any breed, size, or age) in the Tejo Homes apartments. If any pet is found in an apartment, Tejo Homes has the right to require guests to leave the apartment without any compensation or refund of fees paid.
SMOKING POLICY - All the Tejo Homes apartments are entirely non-smoking inside.
FURNITURE - Do not make any change or addition whatsoever to the accommodation or its contents.
ITEMS IN THE APARTMENT - - All items that are found in the apartment belong to the owner and are not to be moved or removed from the property during the stay.
QUIET HOURS AND DISTURBANCES - Between 9:00 pm and 9:00 am, please keep all noise to a minimum. Please do not disturb neighbors when opening or closing the apartment door or the building door.
We do not accept reservations for illegal or immoral activities. The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any and all illegal activity.
Do not invade the privacy of the owner or publish or reveal anything which might allow a third party to identify the address of the property or the identity of the owner (even if such information is already in the public domain).
Guests have primary responsibility for their own safety during their stay at Tejo Homes accommodations. Guests must listen to any instruction or explanation which is provided by Tejo Homes check-in staff when showing the accommodation.
If a guest becomes aware of anything during the stay which is believed to be a health amd safety risk, the guest must inform the Tejo Homes staff immediately. When leaving the apartment, guests must be sure to leave gas appliances, air conditioning, central heating and the lights all turned off, as well as leave the windows closed.
Departure and Check-Out
Check-out is until 12pm, and all guests must leave the apartment by the designed check-out time. If the guest wants to stay until later, they must inform Tejo Homes of the desired check-out. There might be a possibility of doing a late check out, however it is something Tejo Homes team must confirm with the guest. The confirmation should come 24 hours before the guest leaves.
If the guest refuses to leave, Tejo Homes reserves the right to enter the accommodation, remove their belongings, change the locks, and also to take further action as may be necessary. (The guest will charge for the costs of any such action).
ITEMS LEFT IN THE APARTMENT - Tejo Homes is not responsible for any item left inside the apartment after the guest leaves. Any belongings found at the apartment might be returned upon request. The guest is fully responsible for all charges related to the process of getting back their belongings.
Number of Guests
Guests must indicate the exact number of guests on the reservation. No more than the number of guests specified in the booking may stay at the accommodation. The number of people who may use the apartment should not exceed the amount indicated on the apartment page. If the number of guests exceeds the limit, Tejo Homes reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
Apartment Damage
Guests agree to pay the cost of any damage to the accommodation or contents. The guest hereby authorizes Tejo Homes to charge such fees to the credit or debit card supplied when making a booking.
Liabilities
The service of TEJO HOMES is legally limited to the apartments and the relationship with guests during the stay. Tejo Homes will not be responsible for any occurrences outside the boundaries of the apartment such as (but not limited to): the building’s cleaning and maintenance, outside noises, construction, neighbors or any other issue not directly related to the apartment itself.
The photos and descriptions of the apartments are provided by Tejo Homes and have been reviewed by the owners. Minor changes in the apartment may occur compared to the pictures on the website, without compromising the overall condition and amenities. Tejo Homes will not compensate guests, refund fees, or relocate guests to other apartments based on taste or the likeness of the apartment. It is the responsibility of our guests to assure, before booking, that the area or neighborhood they choose to stay in, is to their liking.
Tejo Homes shall not be responsible for any damage, caused directly or indirectly, that may occur during the stay of the guests in the apartment, such as (but not limited to): injury of a person or possessions, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in respect to any deficiencies in the supply of gas, electricity, water, telephone or internet. Tejo Homes is not responsible for potential delays, accidents, loss, or change of schedule or rates that are related to our supplier’s services.
Tejo Homes and its staff are not responsible for errors and omissions, misrepresentation by third parties, disputes between a guest and a third party, or the content of external links other than the one on which the booking took place. In the event guests fail to comply with these terms and conditions, or in the case of misbehavior by the guests, Tejo Homes reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
Unusual Situations and Legal Stuff
This agreement is between the guest and Tejo Homes, the company who is duly authorized to arrange rental of the accommodation. This agreement is a license to occupy the accommodation during the agreed-upon period. Guests are not tenants of the accommodation and have not been granted exclusive possession of the accommodation. Guests are renting the accommodation under a license of occupation.
In the rare case that an apartment that is booked becomes unavailable by any circumstance beyond our control, Tejo Homes will not be liable for the inconvenience caused, however we will take any necessary steps to relocate the guest to an apartment with similar characteristics.
. If the guest does not accept the relocation, the total amount (excluding costs related to the days when the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Tejo Homes will be liable to the guest for any further amount in respect to the cancellation of the booking.
Tejo Homes will not be liable for the possible theft of objects left in the apartment.
Property Damage
Guests must notify Tejo Homes of any damage to the accommodation, contents, fixtures, or fittings which occur during the stay, even if the guest considers the damage to be regular wear and tear and even if the guest does not believe the damage is his or her fault. If the guest does not notify Tejo Homes of any such damage, the guest will be liable for such damage up to the cost of a full replacement.
Any deductions for property damage will be charged to the credit or debit card the guest has supplied. The guest hereby authorizes Tejo Homes to charge such fees to the credit or debit card supplied when making a booking.
The guest acknowledges that the accommodation is a home and agrees not to access any cupboard, closet, or drawer which has been sealed with tamper tape and also agrees to pay a fixed charge as set in the house rules for any breach of any tamper tape.
About the Terms and Conditions
Tejo Homes reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Feels Like Home service to review these terms and conditions in the case of a change before making a booking.
By agreeing to use the Tejo Homes service, it is understood that the guest accepts any changes and that all parties will comply with these changes. These terms and conditions do not affect the guests’ consumer statutory rights.
Applicable Law
Since Tejo Homes is in Portugal, these conditions are subject to the Portuguese law. The Portuguese courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with Tejo Homes.
Book a House
Chose an apartment and select the days you want to book. Afterwards you will receive an email to confirm your reservation. The reservation is only valid after we confirm it by email.
Collect Keys
One of our team members will be at the apartment to host you. Please let us know what time you land in Lisbon, so we can schedule the perfect time to be there to receive you.
Return Keys
The check-out time is at 12pm, but we are flexible when it comes to that, so there might be a possibility that you can stay a little longer.
